TERMS AND CONDITIONS: AGREEMENT OF SALE

Please read these carefully.

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Mobile-Mate indicates your acceptance of these terms and conditions.

Mobile-Mate reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Mobile-Mate is the service provider; it is also referred to as "us" and "we".

Customer is the person or organisation who purchases or seeks services from Mobile-Mate; it is also referred to as "you".

GENERAL POLICIES

There maybe misprints, human errors, or omissions. We reserve the right to make changes and corrections in prices, products and specifications without notice.

We are not responsible for typographical errors. Manufacturer specifications subject to change without notice.

Information as well as pictures and hyperlinks contained throughout this website are only to be used as a point of reference. It may not reflect the exact final product.

We do not own or publish the content of the respective manufacturers website therefore the products we carry may sometime be different in content as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it otherwise we can not be held liable for any incorrect information supplied by the links on the website.

All goods remain property of Mobile-Mate until payment has been received in full. Until title passes, Mobile-Mate can retain, repossess and/or resell all goods.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Customers acknowledge that they hold all goods from Mobile-Mate as bailees until title passes.

Mobile-Mate reserves the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice.

These Terms and Conditions of Sales are subject to change without notice.

PRICING

All prices quoted on the website are INCLUSIVE OF GST. In addition, all prices quoted on this website DO NOT include delivery, and is based on cash or direct deposit payments only.

As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by Mobile-Mate staff either by email or by phone.

All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices as listed on the order form at the time the order was originally submitted.

If the specific item ordered undergoes a price drop, and we have not completed the paper work (that is, the customer has NOT received a confirmation by email/phone), then we will adjust to the new price accordingly. Otherwise, the customer will be invoiced the amount as per your original order. Please DO NOT contact us regarding a rebate in this situation.

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by Mobile-Mate. This includes the pre-paid orders, e.g. payment made by direct deposit etc.

Mobile-Mate may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to Mobile-Mate, which must be received within seven days of the price increase notification.

Orders can only be placed via the online website.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching of a product will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations can only be communicated by email, and are subject to acknowledgement by Mobile-Mate by return email.

PAYMENT

For on-line orders, accepted payment methods include PayPal, credit cards, direct deposit and bank transfer.

Dispatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes direct deposits, payment by cheque etc.

Please make your cheque or money order payable to: Mobile-Mate

    To prevent any credit card fraud, any transaction with credit card payment above AU$200, we reserve the right to request the customers to:
  • Fill in our Credit Card Authorisation Form
  • Provide a copy of driver license or passport as a proof of identity. The copy has to clearly show the name and address. The shipping address needs to be the same as the address listed on the driver license or passport.

When doing a direct fund transfer or direct deposit into our account, please include the Net Order ID as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or email (scanned). For internet funds transfer please cut and paste the transfer details and send to us by email.

Our bank account details:
Bank: Commonwealth Bank Australia
Account Name: Mobile-Mate
BSB: 063170
Account Number: 10244573

The title of the goods supplied does not pass to the customer from Mobile-Mate until the full amount is paid to Mobile-Mate.

RETURNS POLICY

If you are unsatisfied with your product within 3 months of the purchase date, please contact us to arrange to return your item for an exchange or refund.

Once your return is received, your request will be processed within 1-3 business days. The refund will be made via the payment method of the original purchase (e.g. if you paid via credit card, your refund will be made to your credit card). Please note that your financial institution may need 2-5 days to clear the funds back into your account. Mobile-mate will cover the return shipping costs via prior email agreement. Please select the products for your device carefully, as Mobile-mate will not cover the return shipping costs for incompatible items or change of mind purchases.

Please note that prior agreement via email must be arranged before the refund or exchange process is carried out

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links.